Christmas Opening Hours 2020
04 December 2020
For the laboratory and office
Our lab and office will be operating a reduced hours service over the Christmas Holidays. The lab will test each day there is a post and return results, any shop orders received will also be processed and sent out but the main office will remain closed for general enquiries. We'll be back to our normal hours from Monday 4th January.
As usual we’ll do our best to respond to any pressing queries as soon as possible. If you need a direct response out of hours, then please send these via Facebook messenger.
We’d like to take this opportunity to thank you for your support and custom through this challenging year. More than ever, everyone at Westgate wishes you a very merry Christmas with your family, friends and animals and a happy, healthy year ahead in 2021.
Westgate lab and office hours:
- Thursday 17th December - lab and office open 9am - 12pm (closed pm for staff Christmas lunch)
- Friday 18th December – lab open limited hours, office closed but orders dispatched.
- Monday 21st December – lab open limited hours, office closed but orders dispatched.
- Tuesday 22nd December – lab open limited hours, office closed but orders dispatched.
- Wednesday 23rd December - lab open limited hours, office closed but orders dispatched.
- Thursday 24th December - lab open limited hours, office closed but orders dispatched.
- Friday 25th December – closed
- Monday 28th December - closed
- Tuesday 29th December - lab open limited hours, office closed but orders dispatched.
- Wednesday 30th December - lab open limited hours, office closed but orders dispatched.
- Thursday 31st December – lab open limited hours, office closed but orders dispatched.
- Friday 1st January – closed
- Monday 4th January – lab and office open as normal
The postal service is generally slower over the Christmas period and although we test all samples on the day we receive them, results may be delayed by a day or two for this reason. We have six days to test a sample for a viable result so please ensure you mark up on the envelope when the test was taken so we can be sure we’re getting you an accurate result with a fresh sample.
The Austin Davis Biologics Laboratory and office who run the EquiSal tests will be closed between 24th December 2020 and 3nd January 2021 inclusive.
The last EquiSal test run of 2020 – Wednesday 23rd December
The first EquiSal test run of 2021 – Tuesday 5th January
Samples received over the holiday period will be stored safely in their fridges but they are advising it as preferable to to send samples in after the holiday period (EquiSal samples are stable for at least 3 weeks in the preservative solution).