Worm count kits and items from the online shop are sent by Royal Mail first class packet post. A flat charge of £2.00 for postage and packing is added to your total order to go towards these costs. We aim to process orders on the day they are received – at busy times please allow up to 24hrs.
Orders received before 2pm will catch the same day post, any orders made after 2pm will be sent the following day. All being well with the postal service you should receive your order within two – three working days.
All prices listed on our website are in pounds sterling and include VAT at 20% where applicable.
We have a number of customers using our postal worm count service from outside the UK, mainly from Ireland and central Europe, where the postal service is swift enough to allow the samples to reach us in good condition and export laws allow the transition of animal samples across border controls. To be viable samples must be received in the laboratory within 6 days of collection. We advise picking a fresh sample and posting on a Monday if possible to give the postal service the best chance of the package getting to us on time.
Equisal test kits are only available in the UK at present. For queries outside the UK please contact the EquiSal laboratory direct: email@example.com
Returning samples to the lab
All worm count kits purchased from Westgate Labs contain postage paid return envelopes for ease of returning the samples to the lab. Once you have collected the sample simply pop it into the addressed envelope and post in your nearest Royal Mail post box. This system only works within the UK and overseas customers will need to cover return carriage for their samples.